We ship worldwide free of charge from an order value of 50 US dollars. For orders under $50, a shipping fee of $4.99 will be charged
Because we ship directly from our partners, which are located all over the world, we wanted to keep our products affordable for our customers through free global shipping, your item may take slightly longer than expected to arrive, so please dont panic =)
Our warehouses processes and ships out all orders Mondays-Fridays. After placing your order, your package should be shipped out within 1-5 working days. (processing time) After your order is placed, you'll receive an E-Mail soon.
For international customers, it will take approximately 15 - 30 business days to arrive after order processing time.
For US customers we work with partners there to ensure a faster delivery and they will arrive in 10 - 25 business days after order processing time . Please note that delivery times will increase due to the pandemic.
PLEASE READ ABOUT OUR COVID-19 ADVISORY AND PACKAGE DELAYS HERE:
Please note that we do not ship on Saturdays, Sundays or holidays.
Please note that due to weight restrictions, your order can be delivered in separate packages. In addition, we source our products from multiple partners worldwide, so you may get your order in 2 or more packages. Do not worry, the rest of your order should be with you shortly. Each item has its own tracking code.
Our warehouse staffs are super quick, so if you notice an error please email us asap with your name and order. So we can try to catch your package before it departs.
Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.
Processing usually takes approximately 12 hours.
Refund and Exchanges
This is not a problem as long as the order has not yet been processed. There are no costs for canceling an order if it has not yet been processed!
We often submit items for shipment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
Please contact us if you have further questions via our contact form.
Unfortunately that is not possible.
The important thing is, first, that you do not throw away your shipping label and contact our customer service
We are sorry that this has happened to you. This happens very rarely, but due to international shipping, it can also happen to the best shipping provider. Please contact our customer service. You are kindly requested to send further details and we will arrange the replacement as soon as possible.
Unfortunately we don’t. Most of our canvases arrives rolled up. We don’t sell any frames because they could break on international shipping. But we recommend our customers to buy their frames from ikea or somewhere else.
Since we only want to offer our customers the best, we refrain from using cheap materials such as posters (paper). We only use high quality cotton canvases. our canvas are waterproof and printed in HD.